FAQ

Our costs for delivery are based on EMS. The shipping charges are depended on the weight, measuring to the point where the parcel is handed over to the local post company.

It is primarily measured in proportion to its weight and so it may be priced by the size of the packing box of different region.

Currently we have no tracking system for international shipping yet. If you would like to know where your order is, pleases contact support@hionerecords.com.

You must first create an account with a valid email address. To order, add your items in the cart first. When you are done shopping you may click on the Shopping Cart to review your items. Review your order at the final screen, make sure all fields are selected, and click the “Finish Checkout” link to submit your order. You will be redirected to Paypal where you can use your registered Paypal-Account or one of the other methods Paypal offers. When the payment process has been successful you will receive an email confirmation.

If the items on your order are in stock and the order is placed using a credit card, your order will USUALLY be shipped within 3~4 working days.

Customers in the USA – Did you know, by using the new 9 digit ZIP code your packages will arrive quicker than if you use the old 5 digit ZIP for future orders.

On average it takes

North America : 3~4 days
Europe : 4~5 days
Other areas : 7~10 days

As we are only using Paypal as payment gateway we kindly relegate you to read the transaction error messages on Paypal’s site. We surely provide you with help if you are encountering any problems that you can’t solve on your own. Please contact us at support@hionerecords.com

No! All orders are sent as “merchandise”. If you live outside the European Union, you are responsible for additional Custom fees and taxes that may apply to your shipment.

Our goods from Korea to EU and North America are basically free trade products.

The fee which might occur through DHL or UPS are imposed by customs, so if such charge occurs, please contact support@hionerecords.com.

This may happen for several different reasons:

1.) Your user name doesn’t exist; your account may not have been created yet. Please create a new account and a new user name here.

2.) Your password is wrong, please use the reminder function to get a new password via email.

There are two ways to sign up.

First, click REGISTER and enter your email address and password.

Second, log in using your GOOGLE or FACEBOOK ID.

If you find any problems with signing up, please inquire through “Contact us”.